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OUR WELCOME BACK PROMOTION: 15% OFF SITEWIDE. NO CODE REQUIRED PLUS FREE SHIPPING FOR ORDERS OVER $60 CAD

Ordering Info

Once you place an order you will receive a confirmation email from us soon after.  All orders are processed within 1-3 business days.  We ship via national carrier companies. All orders are sent out with a tracking number so you can follow your order in transit.

An order confirmation email will be auto-generated soon after you place your order. Be sure to check your junk folder, this sometimes happens! If you don't receive an order confirmation, email us to ensure we have received your order.  You can also fill the form below to get in touch.

How can I track my order?

Once your order has been processed, You will receive an email confirmation along with a tracking number so you can track your order in transit.

How do I use a coupon code?

Coupon codes must be used at checkout. Each coupon code can be used once per customer. If a coupon code shows that it is expired, it means the promotional time has expired or you may have already used it. 

**Only one coupon code can be used at checkout.

Can I get a refund on an order if I change my mind?

We understand sometimes we change our minds.  If your order hasn't been processed we will see what we can do!  Unfortunately, once an order is processed we cannot refund your order.  If you qualify for a refund, you will be subjected to a 5% admin fee in order to process.

Do you offer gift wrapping?

At this time we do not offer personalized gift wrapping.  However, we do ship our orders nicely wrapped in tissue and we never send any items with prices labelled. We also do not include any receipts or packing slips as this allows us to use less paper for a greener earth.

Can you send a handwritten note with my order?

Of course! We would be happy to write a personalized note on one of our cute notecards.  Be sure to leave your personal message in notes at checkout or you can always reach out to us with your order number soon after placing your order.

I need my order rush is there any other way to get it faster?

We can work with you to get your order to you faster. Depending the situation and where it is being sent, you might be subjected to extra shipping costs to get your order faster.  Please email us before you place your order so we can help you more efficiently to review options available.

For shipping rates please review our shipping policy here.

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