**Note - longer delivery times are expected due to Covid-19. Free shipping for CanadIan + US orders over $150 (CAD)

COVID Update

OUR PHYSICAL STORE IS ON LOCKDOWN - WE CONTINUE TO FOLLOW UPDATES AND WILL BE READY TO RE-OPEN UNTIL FURTHER NOTICE FROM THE ONTARIO GOVERNMENT.  

ONLINE SHOP IS OPEN 24/7 AND WE ARE OFFERING LOCAL PICK UP. 

IN-STORE EXCHANGES:

We do not offer Refunds.  If you have an exchange request, please email us and we will arrange with you on how to proceed. Please ensure all items have original tags. Items not accompanied by original receipt or gift receipt will be processed at last ticketed price for credits issued.

LOCAL PICK UP SCHEDULE:  

  • TUESDAY 11-2 pm
  • SATURDAY 11-2pm

**no appointment needed.

SHIPPING + ORDER PROCESSING:

All Expedited parcels include tracking and are shipped via global carriers such as FED EX, UPS, Purolator and others.  Orders are processed within 72 hours of being placed.

Destination Service Days Price
Canada Free on orders over $150 5-10 business days FREE
Canada Expedited (tracked) 5-10 business days $10
USA Free on orders over $150 5-10 business days FREE
USA Expedited (tracked) 5-10 business days $15
International Expedited (untracked) 10-20 business days $25

Please note - the above schedule is for reference guide only, some carriers are having longer delays due to volume they are experiencing we cannot guarantee delivery transit time.


USA & INTERNATIONAL ORDERS - DUTIES + TAXES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs policies vary from country to country. 
Please consult your country’s customs office for an accurate estimate. All international packages are subject to possible customs delays.  

P.O. BOXES
Please note we can only ship to P.O. Boxes via Canada Post.  Canada Post has longer delivery times and major delays at this time.  We cannot guarantee how quickly your order will get to you, however you will be provided with a tracking number.

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Thank you for your continued support.  If you have any other questions or concerns please reach out to us via email.

hello[at]fallowfieldkids.ca

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